WhatsApp Cloud API
For approved cloud accounts, with Cloud-appropriate template lifecycle and team operations in Washeej.
WhatsApp Business PlatformWhatsApp Business · built for growing teams
Inbox without chaos
One thread. Clear ownership. Context your team never loses.
- Shared team inbox
- Three connection modes
- Developer APIs
Message → teamClear context and ownership from the first message.
Supported channel technologies
WhatsApp Business Platform Cloud API Coexistence Device / QRWhatsApp
Connection modes
Three connection modes — pick what fits your number
Cloud API, coexistence, and device link are not interchangeable. We name the differences so you choose an operating model that fits.
Business App coexistence
When you need Business App use under the supported model — without confusing it with a device channel.
Device link (QR)
A device channel separate from Cloud template lifecycle. Useful in specific cases — not a full Cloud replacement.
Team inbox
One shared inbox — replies don’t get lost across phones
Your team sees the thread, assignment, and status together. Less duplicate work. Clear ownership of the next customer step.
- Roles, permissions, and assignment help support and sales share one number without chaos.
- Clear assignment and follow-through status in the workspace.
- Notes and customer context stay with the conversation.
Team collaboration
Hand work off without losing the thread
Roles, permissions, and assignment help support and sales share one number without chaos.
Reach & automation
Templates, campaigns, and automation with clear tools
Prepare templates, build campaign drafts, and design automation in-product — according to account and channel readiness.
- Templates, campaigns, and automation tools in-product.
- Execution readiness follows account type and channel.
Use cases
Teams that run WhatsApp work every day
Sales follow-up
Follow quotes and opportunities with full conversation history in view.
Customer support
Assign conversations and share context across agents — without app-hopping.
Hospitality & bookings
Bookings and questions on one number that routes to the right people.
Retail & orders
Order and delivery questions in one inbox your team can run.
For developers
Connect your systems through developer APIs
APIs for messages, templates, and applications — prefer `/v1` for new work, with legacy surfaces still supported when needed.
// Prefer Public API /v1
POST /v1/messages
Authorization: Bearer ••••
{ "to": "+9665…", "type": "text" }
Mobile experience
Stay with the conversation on mobile — inside the team workspace
A mobile-oriented experience for context and assignment — without claiming public app-store availability.
Control
Permissions and logs that keep ownership clear
Workspace roles and permissions — without unverified security certifications.
Team roles
Control who sees threads, who replies, and who manages channels.
Workspace boundaries
Multi-tenant design keeps each workspace’s data scoped.
Operational trace
Assignment, status, and notes help review what happened in a thread.
Trust
Clarity before claims
We name supported connection modes clearly and shape the offer around what fits your account — no partner badges, no unverified metrics.
Supported channel technologies
Washeej operates on supported WhatsApp Business models. Platform names here are channel context — not a customer or partner wall.
FAQ
Questions before you start
What is Washeej?
A WhatsApp operations platform for business: shared team inbox, templates, campaign and automation tooling, and developer APIs.
How do Cloud API, coexistence, and device link differ?
Cloud API is for approved cloud accounts and Meta’s Cloud template lifecycle. Coexistence works with WhatsApp Business App under the supported model. Device/QR is a different channel — not a full Cloud replacement.
Does Washeej work with WhatsApp Business?
Yes. Washeej is built to operate WhatsApp Business conversations under supported connection modes.
Can a team share one number?
Yes — through a shared inbox with assignment and permissions inside the workspace.
Ready to run your team’s WhatsApp conversations?
Create an account and begin setup, or request a quote shaped by channels, team size, and integration needs.