Knowledge
Frequently asked questions
Direct answers grounded in product truth — without guessing changing Meta policies.
What is Washeej?
A WhatsApp operations platform for business: shared team inbox, templates, campaign and automation tooling, and developer APIs.
How do Cloud API, coexistence, and device link differ?
Cloud API is for approved cloud accounts and Meta’s Cloud template lifecycle. Coexistence works with WhatsApp Business App under the supported model. Device/QR is a different channel — not a full Cloud replacement.
Does Washeej work with WhatsApp Business?
Yes. Washeej is built to operate WhatsApp Business conversations under supported connection modes.
Can a team share one number?
Yes — through a shared inbox with assignment and permissions inside the workspace.
Do I need a new number, or can I use my current one?
It depends on connection mode and account requirements. We clarify the fit during onboarding or your quote request.
Does Washeej support campaigns and templates?
Yes — template, campaign, and automation tools are in-product. Live send or activation depends on account type and environment readiness.
Are there APIs and webhooks?
Yes. Prefer `/v1` for new integrations; `/external-api` remains supported. Details are in the product developer docs.
Is there a trial?
You can create an account and start in the product. Trial or onboarding terms are clarified at registration or in your quote.
How do I get pricing?
We do not publish unverified list prices. Request a quote via the form or email — shaped by channels, team size, and usage.
Is Arabic supported? Does it work outside Saudi Arabia?
Product UI is Arabic and English. The focus is Saudi Arabia and the GCC; the English site explains the offer internationally.
Are Meta fees separate?
WhatsApp conversation fees via Meta are typically separate from platform subscription. Details are clarified in your quote.
Still have a question?
Request a quote or email us — we’ll clarify what fits your channels and team.