FAQ
Frequently asked questions
Short answers about numbers, teams, campaigns and pricing.
What is Washeej?
A platform for running WhatsApp Business conversations: a shared team inbox, templates and campaigns, automation, reports and an API to connect your systems.
Do I need a new number?
No. Link your current number by scanning a QR code, or use a Cloud API number. We help you choose the right option when you start.
Can several agents work on the same number?
Yes. Your whole team works the same number from one inbox, and every conversation has an owner.
What is the difference between a Cloud API number and a device number?
A Cloud API number sends approved templates and suits campaigns and integrations. A device number is linked by scanning a QR code from your phone and suits day-to-day replies from the team.
Can I send campaigns?
Yes. Campaigns are sent with approved templates from a Cloud API number, and you follow each campaign's results in reports.
Does Washeej integrate with our systems?
Yes. An API and webhooks let you send and receive messages from your CRM or store. The details are in the developer docs.
How do I get pricing?
Request a quote through the form, tell us how many numbers, team members and messages you expect, and we reply with a clear quote.
Are WhatsApp fees separate?
WhatsApp conversation fees on Cloud API numbers are billed by Meta directly and are separate from your Washeej subscription. Your quote explains how they are counted.
Is the platform available in Arabic?
Yes. The platform works in Arabic and English, from the browser on desktop and mobile.
How do I start?
Create an account, connect your number and add your team. If you want help with setup, request a quote and we will be in touch.
Still have a question?
Request a quote or email us, and we will explain what fits your business.